Support

About SER Rider Support

SER Rider helps Sahara Equestrian Resort customers manage riding packages, memberships, services, lesson schedules, and related account features.

Support is provided by Sahara Equestrian Resort for account access, App usage, and club-related questions.

How to contact Support

When you contact us, please share:

1. Your full name
2. Email or phone used for your SER Rider login
3. Device type (iPhone / Android) and App version if known
4. A short description of the issue (and screenshots if helpful)

Common topics we can help with

• Login, password reset, and OTP / verification issues
• Profile updates
• Packages, memberships, services, and service packages shown in the App
• Lesson schedule questions and cancellation rules
• Push notification problems
• Account deactivation or deletion requests
• Reporting a bug or unexpected App behavior

What Support cannot do in the App alone

• Guarantee a specific lesson time without club confirmation
• Override on-site safety, horse allocation, or trainer decisions
• Provide medical, veterinary, or professional coaching advice through Support channels

Account access

Most App features require an active SER rider account issued by the resort. If you cannot sign in:

1. Confirm you are using the SER Rider app (not the trainer / staff app)
2. Use the email associated with your rider account
3. Try password reset in the App
4. Contact Support with your registered details

Account deletion & data requests

To request account deletion or a privacy-related data request:

• Use in-App account deletion if available, or
• Contact Support via phone, WhatsApp, or the website and request “SER Rider account deletion” or “data request”